Privacy Policy

1. Scope & Consent

By accessing or using BookEventos, you provide your informed consent to the collection, use, processing, storage, and sharing of your personal information as described in this Privacy Policy.

If you do not agree with this policy, you must refrain from using the platform.

2. Information We Collect

We may collect the following categories of data:

a) Personal Information

• Full Name
• Email Address
• Contact Number
• Address
• Account credentials

b) Transactional Information

• Event bookings and ticket details
• Payment-related information (processed via secure third-party providers)

c) Technical & Usage Data

• IP address
• Device and browser type
• Pages visited, session duration, and interactions
• Location data (if enabled)

d) Communication Data

• Customer support messages
• Feedback, reviews, and correspondence

e) Event Media Data

• Photos and videos captured at events for operational and promotional use

3. Cookies, Pixels & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve user experience and optimize marketing performance.

This includes technologies from:

• Meta Platforms (Facebook & Instagram Pixel)
• Google (Google Analytics, Ads & Conversion Tracking)
• Other third-party advertising and analytics partners

These tools help us:

• Measure bookings and conversions
• Analyze user behavior
• Deliver personalized advertisements
• Retarget users across platforms

You can manage or disable cookies through your browser settings. However, doing so may limit certain functionalities.

4. How We Use Your Information

We use your information to:

• Process bookings and payments
• Manage your account
• Provide customer support
• Send confirmations and updates
• Personalize your experience
• Deliver marketing communications (with your consent)
• Improve our services and platform performance
• Prevent fraud and ensure platform security
• Comply with legal obligations

5. Marketing Consent & Communication

By creating an account or making a booking, you may be given the option to opt-in to marketing communications.

Sample Consent Wording (for website/forms):

You may withdraw your consent at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

6. Sharing of Information

We may share your information with:

• Event organizers and venue partners
• Payment gateways and financial institutions
• Marketing and analytics service providers
• Affiliates under Nexa Digitas Private Limited
• Legal or regulatory authorities when required

All third parties are contractually obligated to protect your data. We do NOT sell your personal information.

7. Payment Information

• All payments are processed via secure third-party providers.
• BookEventos does not store or retain credit/debit card details.

8. Data Security

We implement appropriate technical, administrative, and organizational measures to safeguard your data. However, no system is completely secure, and transmission of data is at your own risk.

9. Data Retention

We retain your personal data:

• For as long as necessary to provide services
• To comply with legal obligations
• Until deletion is requested (where applicable)

10. Your Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Withdraw consent
• Request deletion of your data
• Opt-out of marketing communications

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

12. Children’s Privacy

We do not knowingly collect personal data from children without appropriate parental or guardian consent.

13. Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy and applicable data protection laws. For any data protection concerns, requests, or complaints, you may contact:

Data Protection Officer (DPO)
BookEventos – Nexa Digitas Private Limited
📧 Email: info@bookeventos.com

We aim to respond to all queries within a reasonable timeframe.

14. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Changes will be published on www.bookeventos.com, and continued use of the platform constitutes acceptance of those updates.

15. Governing Law

This Privacy Policy is governed by the laws of Sri Lanka, and any disputes shall fall under the jurisdiction of the courts of Colombo.